STANDARD TERMS AND CONDITIONS OF SALE

Standard Terms and Conditions

1. Introduction

1.1 These terms and conditions govern the sale of 1Z merchandise ("Products") on our online platform ("Website").

2. Acceptance of Terms

2.1 By placing an order on our website, you agree to be bound by these terms and conditions.

2.2 We reserve the right to modify these terms and conditions at any time. Any changes will be effective upon posting on the website. It is your responsibility to review the terms and conditions periodically.

3. Orders

3.1 All orders are subject to availability and acceptance by us.

3.2 We reserve the right to cancel any order or limit the quantity of Products purchased per person or per order.

4. Pricing and Payment

4.1 All prices are listed in the local currency and are exclusive of applicable taxes.

4.2 Payment must be made in full at the time of placing the order.

4.3 We accept payment via approved payment methods listed on the Website.

4.4 Prices are subject to change without notice.

5. Shipping and Delivery Policy

5.1 Delivery Timeline: For readily available stocks, your orders will typically be delivered within 3 to 5 weeks after purchase. For pre-orders, delivery usually starts within 6 to 8 weeks after purchase. Please note that delivery times may be subject to change due to unforeseen circumstances beyond our control.

5.2 Partner Couriers: We work with reputable courier services such as GoGo Express, J&T, LBC, and FedEx to ensure reliable delivery of your items. However, any damage caused by these couriers during transit is not our liability.

5.3 Shipment Fees: Shipment fees are location-dependent and will be calculated and added on top of the item price during checkout. Kindly check the shipping fees for your specific location before finalizing your purchase.

6. Returns and Refund Policy

We strive to ensure your satisfaction with every purchase. Our return and refund policy are designed to provide you with a hassle-free shopping experience.

6.1 Returns Guidelines: Returned items must be in unused, undamaged, and original condition with all tags and packaging intact. If you are not completely satisfied with your purchase, you may return the item within 7 days of receiving it for a full refund or exchange (for defective products). Please contact our customer service team to initiate the return process. Customers are responsible for return shipping costs unless the item received was defective or incorrect.

6.2 Refunds Processing: Refunds will be issued to the original payment method within 10–30 days upon receiving the returned item. Once your return is received and inspected, we will send you an email to notify you of the refund approval or rejection.

6.3 Refund Eligibility: We only accept returns for items purchased directly from our online store. Items purchased from third-party retailers must be returned through their respective channels. Refunds will not be provided for personalized or final sale items unless they are damaged or defective. Please note that shipping fees are non-refundable.

6.4 Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or refund as applicable.

7. Privacy Policy

7.1 Information We Collect: We collect personal information that you provide to us when placing an order, creating an account, or contacting our customer support team (such as your name, email address, shipping address, and payment details).

7.2 Use of Information: Your information is used to process and fulfill your orders, communicate regarding order status, improve our Website and customer service, and comply with legal obligations.

7.3 Data Security: We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7.4 Sharing of Information: We do not sell or rent your personal information to third parties. We may share your data with trusted third-party service providers (such as payment processors and partner couriers) strictly as necessary to fulfill your purchases and deliver your orders.

7.5 Your Rights: You have the right to access, correct, or request the deletion of your personal data by contacting our support team.

8. Intellectual Property

8.1 All intellectual property rights in the Products, including but not limited to trademarks, copyrights, and designs, are owned by us.

8.2 You agree not to reproduce, distribute, or use our intellectual property without our express permission.

9. Limitation of Liability

9.1 To the extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the purchase or use of the Products.

9.2 Our liability shall be limited to the purchase price of the Product.

10. Governing Law

10.1 These terms and conditions are governed by the laws of the jurisdiction in which we are located.

10.2 Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

11. Contact Us

11.1 If you have any questions or concerns about these terms and conditions, our shipping, returns, or privacy policy, please contact our customer support team using the contact information provided on the Website.

By placing an order on our Website, you acknowledge that you have read, understood, and agreed to these terms and conditions, including our shipping, return, and privacy policies. Thank you for shopping with 1ZonePlus+!